Did you ever get the feeling that there’s a woset in your closet? Or that you aren’t buying what you thought you were? That despite thinking you are safely buying from an online NZ company, that in fact you aren’t and have no buyers protection at all? Don’t assume that you immune from buying unwisely online. Everyone is vulnerable and some websites are very convincing. But how do you know if you are buying jewellery online safely?
Over the next few blogs I will dissect what I feel are some of the things to consider when buying quality personalised Jewellery in New Zealand.
1. Who am I buying from?
Are you aware that even though a website has a .co.nz ending that in fact the website may not be hosted or even based within New Zealand. One such case recently, I had a website advert constantly pop up in my facebook newsfeed. Selling similar (by this I mean sterling personalised jewellery) products to me. I became curious and what I discovered was that the items were NOT made in NZ. The website had NO address, NO phone number and only contact was via email. In fact they had domains in most countries and the website in each was identical.
Having the contacts I do with suppliers I just had a search for the products. Sure enough… I found the items were sold on a wholesale site and were based in China. Did this make the products inferior… no. Take a look around your house… MOST of the items will be stamped ‘made in china’. However, what you may be purchasing will invariably be different quality to what can be purchased/made in New Zealand. In the next blog, I will be going into more depth about what those differences are.
What was concerning, is that to all intents and purposes the items ‘looked’ like they were ‘made in nz’ saying nothing about the fact the item is dropshipped (ordered, made and sent from another place) from china. The turnaround was also similar to mine (3-4 weeks), their delay is due to shipping times, mine is that the 3-4 week delay is a max delay to allow for out of stock metal (that comes from the US), the fact that I am a sole owner/operator and also a full time mum. If anyone in the house is unwell, I do not do the manual work on peoples pieces. As this is not often the case, I’m able to get products out much much quicker than the maximum times stated.
The let down with not buying jewellery within New Zealand comes when something goes wrong. I have no idea on how often this was for this company… but looking at the online reviews, it was a mixed bag.
Buying offshore means the items will not be covered by the NZ Consumer Guarantees Act 1993*, this Act covers YOU as the consumer that the items bought is of acceptable quality and carries a warranty. If your item is bought overseas, you have no real comeback. Sure, you can ask for it to be fixed, but you’ll be sending your item back to China (at your cost) and dealing with someone for whom their first language is not English invariably. If you are happy with that… no problem. But I think you need to be aware of it.
It would be awesome if you could ‘support the home fires’, ‘buy NZ made’ and ‘support the little guys’. And yes, I am saying this because that is in this case a ‘mum’ business, where all or any profit go into me supporting my children (and tax – but no getting around that, aye), while also trying to remain a stay at home mum. I had to make a choice… return to the ‘workforce’ and whilst the money might be good, the hours would not support my family. School Holidays and Sick leave for 3 children can add up. To me it just made sense to take what I love and make it work for me and my children. Don’t get me wrong, the hours being self-employed are LONG and it’s been a massive learning curve. It’s not a get rich quick scheme. It’s hard work, but it’s so rewarding too. Being able to watch my children grow and know that if they need me I am there for them, definitely is the positive spin. In time they will grow and hopefully, so will Raspberry Jelly. There is a sense of joy being able to ‘work’ doing what you love.
But what does all this (^) mean about Raspberry Jelly??
- Not only do I guarantee my work, but legally you are also covered by the Consumers Guarantee Act as a consumer. If something is wrong with your purchase, contact me in the first instance and let me fix the situation. I want to make sure all my customers are happy with their purchases. I can be contacted by email or phone.
- Where am I based? I live and work in good old Rotorua, New Zealand.
- For credit card purchases, you are also covered by the Paypal purchase protection clauses. You can see within my reviews that even some who have accidentally paid too much etc via bank deposit have been instantly refunded.
Beverley Ashburner posted to Raspberry Jelly 1 December 2011 thank you so so much for your honesty – what an awesome lady ! i cant believe i paid you 1295.00 instead of 12.95 – to everyone on this page this lady is totally awesome – thank you
- You can also check out my third party review programme. A third party (YotPo) collects reviews from my buyers. The buyers review the items with a 5 star rating and give comments too. You can clearly see on the review page who is a verified buyer.
- And here are my Terms and Conditions of sale. Up front and honest and written in plain english.
Some take home points :
PLEASE take a few minutes to check out the business before you buy, to ensure that you are buying jewellery online safely.
- Are they based in New Zealand?
- How do I make contact? Phone or Email and do they return contact within a good timeframe and are the replies in unbroken english?
- How do I pay? Are my bank and credit card details safe? Do they use a reputable company to process the payments?
- Am I covered by the New Zealand Guarantees Act with this company?
- What are their reviews like?
- What do their terms and conditions state about returns or concerns?
- What happens to all your personal information when you make an order? Is it kept safe?
WHAT’S COMING UP?
The next topic I’m writing is about the quality of the product versus the price.
Here’s some of the light reading in regards to protection as a consumer when buying within NZ.